Remote Jobs
Contact Center Specialist
What's your preference?
Job Description
- Req#: 66199
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary range of $39,058 - $47,380
- Opportunity for career advancement and growth within the organization
- Hybrid teleworking schedule provides flexibility
- Commitment to creating extraordinary customer experiences for students and families
- Engaging work environment focused on student support and development
- Involvement in diverse student services and programming initiatives
What to Expect (Job Responsibilities):
- Provide front-line counseling and superior customer service in registration, financial aid, and student accounts
- Troubleshoot and resolve complex student issues that may involve multiple departments
- Manage data using various technology and software applications while adhering to policies and procedures
- Develop and implement student programming in response to university needs
- Maintain confidentiality in accordance with applicable laws and university policies
What is Required (Qualifications):
- Bachelor’s degree or equivalent combination of training and experience
- Experience in customer service, particularly in a high-volume contact center environment
- Strong attention to detail and ability to document information accurately
- Excellent verbal and written communication skills
- Ability to work under pressure, meet deadlines, and maintain confidentiality
How to Stand Out (Preferred Qualifications):
- Experience working in higher education
- Familiarity with Salesforce or other customer relationship management systems
- Demonstrated technical aptitude and ability to manage multiple systems and applications
- Positive attitude and professional demeanor when serving customers
- Experience in a multi-channel contact center environment
#HigherEducation #CustomerService #CareerOpportunity #HybridWork #StudentSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.