Job Description:

Corporate Account Executive

Manchester (Salford Quays) M50 3SP

Permanent, Full Time (37.5 hours)

Hybrid Working Available once competent

Salary £23,000

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

About the job area:

This role holder will provide both technical & administrative support for the whole of B2B Corporate Sales and be the main support for the Sales Function, for all pre & post sales.

You’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role overview:

Your responsibilities will include the onboarding, renewal and monitoring of the customer journey within Corporate B2B Sales by answering, facilitating and resolving all queries from internal and external customers (decision makers, group secretaries, brokers, account managers, BDM’s etc.).

You will also develop and maintain a sound understanding of all the technology available through business platforms will be key to achieving success with this role, to be able to maintain and implement changes to the system as and when required.

You’ll support the Account Manager on a portfolio of customers worth from £40m - £100m and undertake specific project based tasks to develop service enhancements or the mobilisation of new products and services within the Corporate B2B sales portfolio.

What you’ll do:

• You will work with internal teams e.g., Marketing, Service Operations, Finance to facilitate the onboarding and renewing of all Corporate B2B customers.
• You will analyse and interpret a variety of complex financial and client data and manage this information to ensure that data quality controls are adhered to.
• You’ll also proactively foster and develop excellent working relationships with our customers, intermediaries and maintain a network of stakeholders throughout the business in order to facilitate solutions to issues, queries or complaints received via a number of mediums.
• You will also need to own and prioritise own workload and maintain and produce reports to demonstrate effectiveness and efficiency.

What you’ll bring:

• Excellent communication skills – both verbal and written – are a must.
• You’ll also need good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively.
• You’ll manage your own workload, so you’ll need to be organised and able to prioritise your daily tasks.
• You’ll be working in an FCA-regulated environment so will need the ability to work under pressure with an understanding of their TCF principles.
• You’ll also need to be able use initiative and the ability to work with a minimal level of supervision.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan, life insurance and income protection

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various family friendly benefits

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:

Full time

Job Area:

Call Centre

Locations:

Bupa Place