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Corporate Travel - Business Process Analyst
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Job Description
- Req#: 3754
Employer Industry: Corporate Travel Management
Why consider this job opportunity:
- Salary up to $80,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, vision insurance, and a 401k plan with company match
- Flexible work arrangements with the option for remote work
- Access to professional development resources such as LinkedIn Learning webinars and courses
- A supportive and collaborative workplace culture that promotes employee morale and productivity
What to Expect (Job Responsibilities):
- Oversee the management of User Support Service Desk and review service desk requests for business enhancement initiatives
- Collaborate with Operations leadership to research agent productivity and process issues
- Monitor GDS requirements and technical issues related to quality control systems and agent tools
- Participate in client and product implementations, providing an overview of quality control and reporting processes
- Work with the Education and Training team to ensure enhancements to GDS products/services are effectively communicated and trained
What is Required (Qualifications):
- Competence with the technical environment, reservation products, and procedures in the corporate travel industry
- Minimum of 3 years of travel operations and/or travel experience
- Practical expertise in at least two of the following GDS: Amadeus, Sabre, Travelport Plus/Galileo
- Strong critical thinking and organizational skills with consistent accuracy in tasks
- Excellent verbal and communication skills, with the ability to manage customer expectations
How to Stand Out (Preferred Qualifications):
- Experience in automation/script programming across GDS and systems
- Background in quality control standards and agent training
- Familiarity with client implementation processes and operational meetings
- Ability to foster and promote a cooperative working climate
#CorporateTravel #TravelManagement #CareerOpportunity #RemoteWork #ProfessionalDevelopment
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