Job Summary

This role will lead, develop, and control the business and operations at the country-level to achieve short and long-term financial and operating objectives (profitability, revenue, productivity, market share, deployment of human resources and training activities, budget) in line with the DHL strategy under the direction of the CEO, Caribbean.

Key Tasks

• · Managebusiness on the country level while serving on and contributing to the Senior Management Team of the Caribbean.
• · Contribute in development of strategy for the commercial, operational and organizational aspects of the business.
• Supervise Sales, Marketing and Operations including Gateways, with oversight of Customer Service, Point of Service Retail, Regional Accounting, Purchasing, Personnel, Labor Relations and Finance.
• · Manage the country-level P&L (local contribution and EBIT), cost and revenue management and ensure compliance to internal controls
• · Develop, manage and deliver annual operating plan (budget).
• · Identify and develop commercial growth opportunities.
• · Make difficult decisions and ensure that they carried out properly on topics including, but not limited to, product and market strategy, business development, or capital investments within country.
• · Analyze complex multi-dimensional issues to improve, change or adapt existing methods and techniques.
• · Ensure that the country develops both realistic and aggressive plans that deliver business success and long-term profitability
• · Provide and/or maintain industry leadership in the market through the 'best' service levels.
• · Ensure the company has the appropriate local legal representation to represent DHL to the agencies, organizations, banks, ministries, and other local private and government organizations.
• · Optimize service levels and cost productivities while maintaining a high level of employee engagement
• · Develop open lines of communication and build strong working relationships with senior executives within DHL to collaborate on strategic direction, and to vet best practices.
• · Approve and/or lead all major projects including integration projects on the country level.
• · Develop and implement initiatives and processes for business/functional area within overall area of responsibility.
• · Recommend policies, methods, processes, and techniques for the business function based on change initiatives
• · Envision and create new methods, techniques, and/or processes across job areas or functions.
• · Advocate for continuous improvement of all country processes and ICCC.
• · Establish and maintain personal accountability and relationships with top 20 customers and their senior management team.
• · Supervise, coordinate, and lead professional and supervisory level subordinates in order to accomplish operational plans and results.
• · Recruit and develop the members of the country leadership team; direct their efforts as needed to keep them motivated and successful.
• · Conduct communications and updates with all staff and weekly 1:1’s with leadership team on at least a monthly basis
• · Approve key personnel decisions for the country.
• · Support and promote roll out of CIS/CIM.
• · Ensure performance planning, coaching, and evaluations occur per policy.
• · Maintain an adequate Labor Environment.
• · Drive commitment, motivation, employee engagement and employee enthusiasm for company and division.
• · Optimize team structure, roles, and performance targets in co-operation with functional leaders.
• · Evaluate performance and propose performance-based compensation for direct staff.
• · Ensure compliance with policies,procedures, and processes across the organization, whiledelivering the goals set in the areas for productivity, performance, quality,and profitability.