• Job Description

  Req#: R13354
  Employer Industry: Financial Services
  
  Why consider this job opportunity:
  - Salary up to $29.94/hour based on experience
  - Uncapped monthly bonus potential based on individual performance, targeting 25% of base wages earned during the month
  - Excellent benefits package including 401(K) match, comprehensive medical/dental/vision, and tuition reimbursement
  - Flexible work-from-home options with occasional travel to the Southfield, Michigan office
  - Strong commitment to career growth and promotion from within
  - Supportive and collaborative work environment that values teamwork and respect
  
  What to Expect (Job Responsibilities):
  - Handle phone calls, providing assistance and support to stakeholders
  - Review, validate, and verify information through various methods to facilitate compliant deal funding
  - Maintain strong relationships with dealers by delivering high levels of customer service
  - Manage dealer inquiries unrelated to funding and resolve associated issues
  - Welcome and onboard new dealers, providing them with initial funding assistance
  
  What is Required (Qualifications):
  - Bachelor's degree, equivalent work experience, or 4 years of experience in loan underwriting or document review in a high-volume call center environment
  - Proficiency in Microsoft Word, Excel, and Outlook
  - Ability to work Saturday shifts with a flex day during the week and mandatory overtime during peak seasons
  - Strong attention to detail and ability to interpret rules and guidelines for decision-making
  - Compliance with company policies, processes, and legal guidelines
  
  How to Stand Out (Preferred Qualifications):
  - Customer service experience in a call center environment (required for candidates without a bachelor's degree)
  - Previous interaction with auto dealers in current or past roles
  - Experience reviewing contracts or legal documents
  - Ability to educate and close knowledge gaps with stakeholders
  - Skills in handling difficult conversations professionally
  
  #FinancialServices #CustomerService #CareerGrowth #RemoteWork #BenefitsPackage
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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