• Job Description

  Req#: R13369
  Employer Industry: Financial Services
  
  Why consider this job opportunity:
  - Salary up to $29.94/hour based on experience
  - Uncapped monthly bonus potential based on individual performance, targeting 25% of base wages earned during the month
  - Excellent benefits package, including 401(K) match, adoption assistance, parental leave, tuition reimbursement, and comprehensive medical/dental/vision coverage
  - Opportunity for career growth and internal promotions within a supportive work environment
  - Flexible work arrangements with the option to work from home or in the Southfield, Michigan office
  
  What to Expect (Job Responsibilities):
  - Handle incoming phone calls from stakeholders, providing high-level customer service
  - Review and validate information through document review, internet searches, and phone calls to fund compliant deals quickly
  - Maintain good relationships with stakeholders while resolving dealer inquiries not related to the funding process
  - Manage any license, title, audit, and inventory issues to keep the dealer's pipeline open
  - Welcome and onboard new dealers by offering initial funding assistance
  
  What is Required (Qualifications):
  - Bachelor's degree, equivalent Credit Acceptance work experience, or 4 years of continuous experience in loan underwriting or document review and validation in a high-volume call center environment
  - Proficiency in Microsoft Word, Excel, and Outlook
  - Compliance with policies, processes, and legal guidelines
  - Availability to work Saturday shifts with an offsetting flex day during the regular work week and mandatory overtime during peak season
  - Customer service experience in a call center environment (required for candidates without a Bachelor's degree)
  
  How to Stand Out (Preferred Qualifications):
  - Interaction with auto dealers in current or past roles
  - Experience reviewing contracts/legal documents with strong attention to detail
  - Ability to interpret existing rules/guidelines and apply them appropriately to make decisions
  
  #FinancialServices #CustomerService #RemoteWork #CareerGrowth #GreatPlaceToWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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