• Job Description

  Req#: R13352
  Employer Industry: Financial Services
  
  Why consider this job opportunity:
  - Salary up to $29.94/hour based on experience
  - Uncapped monthly bonus potential based on individual performance with a target of 25% of base wages earned during the month
  - Excellent benefits package including 401(K) match, adoption assistance, parental leave, tuition reimbursement, and comprehensive medical/dental/vision
  - Flexible work-from-home arrangement with occasional travel to the Southfield, Michigan office
  - Opportunities for career advancement and growth within the organization
  - Supportive and fun work environment that emphasizes teamwork and collaboration
  
  What to Expect (Job Responsibilities):
  - Handle phone calls from stakeholders, providing assistance and resolving inquiries
  - Review, validate, and verify information through document review and internet searches to ensure compliant funding of deals
  - Maintain strong relationships with stakeholders through high levels of customer service
  - Manage dealer inquiries and keep the dealer’s pipeline open by addressing license, title, audit, and inventory issues
  - Welcome and onboard new dealers by providing initial funding assistance
  
  What is Required (Qualifications):
  - Bachelor’s degree, equivalent work experience, or 4 years of continuous experience in loan underwriting or document review in a high-volume call center environment
  - Proficiency in Microsoft Word, Excel, and Outlook
  - Ability to work Saturday shifts with an offsetting flex day during the regular work week, and mandatory overtime during peak seasons
  - Commitment to remain compliant with policies, processes, and legal guidelines
  - Strong attention to detail and ability to interpret rules and guidelines for decision-making
  
  How to Stand Out (Preferred Qualifications):
  - Customer service experience in a call center environment (required for candidates without a Bachelor's degree)
  - Previous interaction with auto dealers in current or past roles
  - Experience reviewing contracts/legal documents
  - Ability to educate stakeholders and close knowledge gaps
  - Strong communication skills, both verbal and written
  
  #FinancialServices #CustomerService #RemoteWork #CareerGrowth #GreatPlaceToWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Credit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products.

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