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Crisis Resource Specialist (Monday, Tuesday Friday 12AM-8AM)
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Job Description
- Req#: 25-154
Employer Industry: Mental Health Services
Why consider this job opportunity:
- Opportunity to make a significant impact on individuals in emotional distress
- Flexible work hours, including night shifts, to accommodate various schedules
- Supportive and collaborative work environment with a focus on mental health
- Continuous training and professional development to enhance crisis intervention skills
- Ability to work from home, providing convenience and flexibility
What to Expect (Job Responsibilities):
- Provide crisis intervention and support to individuals calling the 988 Lifeline
- Conduct assessments of individual safety and risk levels using established protocols
- Utilize de-escalation techniques to help individuals regain control during crises
- Collaborate with clients to develop safety plans and identify coping strategies
- Maintain accurate documentation of all client interactions while adhering to privacy regulations
What is Required (Qualifications):
- High School Diploma required; certification in crisis intervention or suicide prevention is desirable
- Minimum of one (1) year of experience in crisis or call center environments
- Intermediate computer skills, including proficiency in Microsoft Office applications
- Strong oral and written communication skills, with a clear and expressive speaking voice
- Ability to work flexible hours, including evenings, weekends, and holidays
How to Stand Out (Preferred Qualifications):
- Thorough understanding of Behavioral and Mental Health, crisis intervention, or suicide prevention
- Experience troubleshooting basic IT issues during text/chat sessions
- Familiarity with community resources and mental health services
#MentalHealth #CrisisIntervention #CustomerService #RemoteWork #FlexibleHours
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