• Job Description

  Req#: JR100899
  Location: Remote in Maine
  Schedule: 10:00 PM - 3:00 AM shifts
  
  Available Schedules
  
  We are currently hiring for two consistent overnight roles:
  
  • Schedule A: Thursday through Sunday (10 PM - 3 AM)
  • Schedule B: Friday through Monday (10 PM - 3 AM)
  
  About the Role
  
  The Crisis Support Specialist provides immediate, compassionate support to individuals experiencing emotional distress or crisis through the Maine Crisis Line. This role focuses on building connection, ensuring safety, and helping individuals navigate toward stability and resources.
  
  What You'll Do
  
  • Provide real-time crisis intervention via phone, chat, and messaging platforms
  • Build rapport by creating a safe, non-judgmental space for help seekers
  • Conduct safety assessments and evaluate risk levels
  • De-escalate crisis situations and develop stabilization plans
  • Connect individuals with community resources and referrals
  • Collaborate with supervisors and community partners to support care
  • Complete accurate and timely documentation for all interactions
  • Participate in training, supervision, and continuous learning
  
  What We're Looking For
  
  Required:
  
  • Associate's degree in psychology, social services, education, or a related field
  • Ability to obtain MHRT-CSP certification within 30 days of hire (training provided)
  • Strong communication and active listening skills
  • Ability to remain calm and effective in high-stress situations
  • Comfort using technology while engaging in live conversations
  
  
  Preferred:
  
  • Experience in behavioral health, crisis work, call centers, or human services
  • Familiarity with crisis intervention practices and DSM concepts
  
  Work Environment
  
  • Fully remote position (from Maine) with a requirement for a quiet, private workspace
  • Reliable high-speed internet and appropriate equipment required
  • Regular communication through virtual platforms and team collaboration
  
  Why Join Us?
  
  We are committed to building a diverse, inclusive, and supportive environment where all individuals are treated with dignity and respect. In this role, you will make a meaningful impact by supporting people during some of their most vulnerable moments.
  
  Additional Requirements
  
  • Ability to pass required background and registry checks
  • Commitment to confidentiality and ethical standards
  
  Apply Today
  
  If you are passionate about helping others in times of crisis and want to make a difference, we encourage you to apply.
  
  Benefits: Our benefits include but are not limited to:
  
  (offered to full-time and part-time employees)
  
  • Generous paid time off accrual
  • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an application process
  • The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
  
  
  To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
  
  Who we are
  
  The Opportunity Alliance is "Helping People Reach for a Brighter Future".
  
  Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
  
  The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
  
  • Mental Health & Wellness
  • Community Building
  • Family & Early Childhood Education
  • Economic Resources
  
  
  If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.
  
  Please submit a cover letter and resume along with your application.
  
  Thank you!

• About the company

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