• Job Description

  Req#: 477303BR
  Job Description
  
  ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
  
  This job post is specifically for US Military Veterans and Spouses in the categories noted above.
  
  This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.
  
  The employer also does not hire from the cities listed below:
  
  Florida: Altamonte Springs Apopka Baldwin Brandon Callahan Cassadaga Casselberry
  Clarcona Clearwater Cutler Cutler Bay Debary
  Deland Deltona Doral El Portal Eustis Fairview Shores Fern Park
  Fernandina Fontainebleau Forest City Geneva Gibsonton Gladeview Golden Glades
  Goldenrod Gotha Goulds Green Cove Springs Heathrow Hialeah Jacksonville
  Kendall Kissimmee Lake Hellen Lake Lucerne Lake Mary Lake Monroe
  Largo Lockhart Longwood Lutz Maitland Miami Miami Beach Miami Gardens
  Miami Shores Middleburg Midway Mount Dora North Bay Village Ocoee Ojus
  Orange City Orange Park Orlando Osteen Oviedo Paisley Palmetto Bay
  Palmetto Estates Pinellas Park Pinewood Plymouth Ponte Vedra Quail Heights
  Richmond Heights Riverview Ruskin Sanford Seffner Sorrento South Miami Heights
  St. Augustine St. Johns St. Petersburg Sunset Sweetwater Tampa Tangerine
  Temple Terrace University Park Valrico Wekiva Springs Wesley Chapel West Little River
  West Perrine Westchester Westview Winter Park Winter Springs Yulee Zellwood
  
  Georgia: Columbus, Valdosta
  
  Michigan: Auburn Hills, Detroit, Farmington Hills
  
  Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring
  
  New Mexico: Rio Rancho
  
  North Carolina: Beulaville Burgaw Camp Lejeune Charlotte Chinquapin Concord Emerald Isle
  Gastonia Hampstead Hickory Holly Ridge Hubert Huntersville Jacksonville Maple Hill
  Maysville Midway Park Monroe Morrisville New Bern Pink Hill Pollocksville Richlands
  Sneads Ferry Stella Surf City Swansboro Tawara Terrace Teachey Topsail
  Topsail Beach Trenton Verona Wallace
  
  South Carolina: Greenville, Greer, Marietta, Piedmont
  
  Texas: Austin, Jacksonville, Laredo
  
  As a seasonal remote Customer Service / Sales Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.
  
  This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.
  
  As a seasonal Customer Service / Sales Representative working from home, you will:
  
  Provide inbound call support to understand customer needs and offer applicable product/service options accordingly
  
  Hold authentic, free-flowing conversations with customers to provide order support and complete purchases
  
  Ask probing questions to ensure customers are purchasing the right products and services for their needs
  
  Identify and recommend additional accessories and protection services that fit the customers' needs
  
  Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs
  
  Track, document, and retrieve information in databases
  
  Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
  
  Offer additional products and/or services
  
  Deliver expert customer experiences...with a smile.
  
  Additional Qualifications/Responsibilities
  
  YOUR QUALIFICATIONS
  
  Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our seasonal Customer Service / Sales Representative (Remote) role include:
  
  A high school diploma or GED equivalent
  
  6+ months of soft sales experience, with the ability to recommend tech products and accessories
  
  6+ months of retail experience is a big plus
  
  Exceptional relationship-building skills, driven by positive, high-energy customer interactions
  
  A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results
  
  Flexible availability to support various shifts and business needs
  
  A quiet, distraction-free environment to work from in your home
  
  Dedicated workspace: A quiet, professional environment free from distractions.
  
  Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies.
  
  Computer literacy: Strong computer navigation skills and general PC knowledge.
  
  Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire).
  
  Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone.
  
  Must reside in the United States and have a valid U.S. address for residence.
  
  WHAT'S IN IT FOR YOU
  
  One of our company's Culture Beliefs says, "We champion our people." That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
  
  The base salary wage for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
  
  DailyPay enrollment option to access pay "early," when you want it
  
  Paid training and performance-based incentives
  
  Lucrative employee referral bonus opportunities
  
  Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  
  Health and wellness programs with trained partners to help promote a healthy you
  
  Mentorship programs that support your rewarding career journey
  
  Work-from-home convenience
  
  Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  
  Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

• About the company

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