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Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
7 days agoWhat's your preference?
Job Description
- Req#: 261426
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $21.00 per hour
- Work from home opportunity offering flexibility
- Quarterly variable bonus potential
- Generous paid time off and benefits including Medical, Vision, and Dental Insurance Options
- 401(k) and Employee Stock Purchase plans available
- Opportunities for personal and professional growth in a supportive environment
What to Expect (Job Responsibilities):
- Answer over 80 inbound calls per day from patients, doctor's offices, and insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries during calls
- Maintain performance goals and metrics
- Become proficient with processes after completing a structured training program
What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum 1+ year work experience in a relevant field
- Previous experience in medical billing, customer service, or call center environment preferred
- Experience in a high-volume call environment with multiple computer applications
- Excellent communication skills with the ability to interact with patients regarding medical information
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish highly desirable
- Previous work experience in insurance claims or EOB processing
- Familiarity with fast-paced environments and multitasking
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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