• Job Description

  Req#: CUSTO007274

  Darigold is seeking a Customer Business Partner to join our team. The Customer Business Partner is a key member of the Customer Excellence team whose mission is to deliver high quality, value-added dairy ingredient solutions to customers all over the world. This is a full time, temporary position.

  This role is responsible for ensuring a seamless and effective sales process from the moment a sale is executed to receipt of our products by our customers. This position works alongside the Sales and Supply Chain teams to deliver key metrics. As an important member of the Sales and Customer Service team, this role will be responsible for contract entry, customer order management, customer master data set up, customer inquiries, EDI and web portal management, invoice resolution including credit/debits/returns, along with detailed and accurate pricing records.

  Darigold is the fifth largest dairy cooperative in the United States based on milk volume, and one of the largest privately held organizations headquartered in the state of Washington. Since 1918, our producers have taken pride in producing dairy products with unsurpassed quality. Today we are one of the nation's largest agricultural cooperatives, producing over 8.5 billion pounds of milk every year.

  Through innovative technology and our efficient, flexible production capabilities, we deliver value-added products and customer-driven solutions. Darigold is now known throughout the world for bringing fresh, wholesome dairy products and ingredients from the Northwest to people all around the globe.

  What You Will Do:

  • Ensure timely, accurate and complete data entry of contracts and orders in multiple systems.
  • Monitor and maintain purchase orders in numerous supplier portals.
  • Manage contract adherence with customer, alerting Sales to deviations from contracts.
  • Set up and manage pricing in multiple systems as dictated by account contract.
  • Ensure compliance with core customer product needs, documentary and regulatory.
  • Manage orders and lead times to meet on-time delivery.
  • Collaborate with Sales and other departments to find solutions.
  • Resolve customer questions and complaints.
  • Resolve customer payment discrepancies and process adjustments as needed.
  • Act as the point of contact for customer inquiries and requests for product samples.
  • Manage pricing set up into multiple systems; strive for 100% accuracy.
  • Responsible for timely and accurate invoice generation.
  • Customer on-boarding; including creating customer profiles in Salesforce.
  • Build, grow and nurture relationships with customers.
  • Provide support to Sales by acting as a customer liaison; promptly resolving customer concerns.
  • Other Sales support duties include obtaining forecasts, communication of customer sample requests, assist with data collection for presentations and other customer related requests.
  • Host and/or participate in weekly Sales meetings and conference calls.
  • Present metrics in weekly S&OP meetings with various key stakeholders.

  What You Bring:

  • Bachelor’s Degree in Business Administration, Supply Chain, Accounting/Finance or 2 – 5 years of experience supporting a sales process or other closely related functions in a fast-paced, rapidly changing and dynamic corporate environment.
  • Experience with supply chain for both domestic and international shipments preferred.
  • Experience in Customer Service preferred.
  • Proficient in Microsoft Office Suite.
  • Ability to work independently with minimal supervision.
  • Demonstrated decision-making abilities in support of responsibility to make financial decisions on behalf of the department.
  • Ability to work under pressure and meet deadlines.
  • Highly accurate and detail focused, with strong business math skills.
  • Excellent verbal and written communication skills.
  • Customer service oriented with strong organizational and time management skills.
  • Excellent interpersonal skills with the ability to develop strong working relationships with internal and external customers.
  • Desire to learn new software and applications.
  • Innovative, adaptable and open to on-going change, new perspectives and ideas.
  • Commitment to team and organizational success: proactive focus and consistent sense of urgency.

  Benefits of Working at Darigold:

  We understand that as an employee, benefits that support you and your family in and out of work are important. We’re proud to offer eligible positions a competitive total rewards package that includes:

  • Comprehensive medical, dental & vision benefits
  • Employer paid life & disability coverage
  • Paid time off and paid holidays
  • 8 weeks paid parental leave
  • Education assistance
  • Employee assistance program
  • Flexible hybrid working arrangement where it applies (up to 2 days/week after initial 90 days and approval by hiring manager and HR)
  • Compensation range: $78,000 - $98,412 (individual wage based on previous experience, knowledge and skills)

  Our Commitment to Diversity:

  Achieving our vision to Lead Dairy Forward requires cultivating and supporting a team with varying backgrounds, experiences, and perspectives. We are committed to providing a workplace based on mutual respect where all employees feel included and can bring their best and authentic selves to work every day. We are proud to be an Equal Opportunity Employer and Affirmative Action Employer. We welcome all qualified applicants without regard to race, color, national origin, sex, gender identity and expression, age, sexual orientation, veteran status, disability, marital status, creed, religion, genetic information or any other characteristic protected by federal, state, or local law. As a condition of employment applicants offered a role will be required to successfully pass our pre-employment background screen, receive a negative drug screen result & confirm eligibility to work in the U.S. We participate in E-Verify - please follow the links for details, English / Spanish & view our Right to Work Statement, English / Spanish.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Today’s consumers want to know that their food is produced safely and responsibly. And Darigold | Northwest Dairy Association — a farmer-owned dairy cooperative with over 100 years of history in the northwest United States — is committed to excellent stewardship of the animals, food, people, and natural resources in our care.

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