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Customer Care and Sales Advisor - I
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Job Description
- Req#: R-106318
Employer Industry: Telecommunications
Why consider this job opportunity:
- Health benefits starting from Day One, including medical, dental, and vision plans
- Competitive 401(k) plan with a 100% company match (up to 5%) from day one
- Generous paid time off for vacations, holidays, and personal days
- Tuition reimbursement up to $5,250 in your first year
- Clear advancement opportunities within the organization
- Collaborative work environment that fosters teamwork and innovation
What to Expect (Job Responsibilities):
- Assist customers with billing questions, service scheduling, and product changes
- Provide personalized responses to inbound customer inquiries via phone or ticketing systems
- Address customer requests to disconnect services and provide relevant information
- Utilize effective selling skills to offer solutions and upsell additional services
- Meet or exceed weekly and monthly sales activity goals while following company-approved scripts
What is Required (Qualifications):
- High School Diploma or GED
- Strong communication and active listening skills
- Ability to ask fact-finding questions to identify customer needs
- Patience and professionalism in all customer interactions
- Working knowledge of the employer's products and services
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales role
- Ability to remain composed and empathetic in high-pressure situations
- Familiarity with the telecommunications industry and its products
- Proficiency in using computer systems for order input and customer management
- Ability to lift up to 10 pounds as needed
#Telecommunications #CustomerService #SalesOpportunity #CareerGrowth #BenefitsPackage
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