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Customer Care Associate - Medicaid Call Center (Remote)
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Job Description
- Req#: 300003111399939
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $16.75/hr
- Health benefits (medical, dental, vision) available on the first day of employment
- Paid time off accrued after 180 days of employment
- Opportunity to work in a mission-driven environment focused on customer service
- Remote work opportunity with flexible hours based on business needs
- Training provided remotely with equipment supplied by the employer
What to Expect (Job Responsibilities):
- Provide quality customer service in the KanCare Contact Center
- Gather thorough documentation and enter information into various systems
- Answer questions about the eligibility process for Family Medical and E&D/LTC Programs
- Evaluate information received during phone contacts and ask follow-up questions
- Maintain up-to-date knowledge of regulations, policies, and guidelines
What is Required (Qualifications):
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months' experience in customer service
- Ability to type 28-30 words per minute accurately
- Strong interpersonal and communication skills, both verbally and in writing
- Must possess active listening skills and be customer-oriented
How to Stand Out (Preferred Qualifications):
- Minimum of six (6) months' experience in Family Medical Medicaid eligibility
- Bilingual in Spanish/English with the ability to speak and read both languages fluently
- Strong computer skills with experience in MS Office and complex software systems
- Ability to multi-task, prioritize, and manage time effectively
- Willingness to work as part of a team
#HealthcareServices #CustomerExperience #RemoteWork #CareerOpportunity #BilingualSkills
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