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Customer Care Professional Soft Sales
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Job Description
- Req#: 335710
Employer Industry: Non-Profit Organization Supporting Individuals with Visual Impairments
Why consider this job opportunity:
- Opportunity to work in a mission-driven organization dedicated to supporting blind and visually-impaired individuals
- Competitive salary based on experience
- Supportive and inclusive work environment fostering collaboration and growth
- Chance to develop customer service and soft sales skills in a dynamic setting
- Opportunity to make a positive impact on customers' lives through exceptional service
- Flexible working hours available to accommodate personal schedules
What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding to inquiries via phone, email, SMS, or chat
- Actively listen to customers' needs and offer appropriate solutions
- Utilize soft sales techniques to recommend products or services in a non-pressuring manner
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with team members to improve processes and contribute to a positive work environment
What is Required (Qualifications):
- High school diploma, GED, or equivalent required
- Minimum of 1 year of experience in a customer service call center position
- Minimum of 1 year of sales experience (preferably soft sales) or upselling in a customer service environment
- Excellent communication and interpersonal skills
- Basic computer skills, including experience with Microsoft Office and CRM systems
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment
- Bilingual (English/Spanish) communication skills
- Some business classes or vocational/technical training
- Ability to handle multiple tasks in a fast-paced environment
- Strong ability to listen and identify customer needs
#NonProfit #CustomerService #SalesSkills #MissionDriven #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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