Remote Jobs
Customer Care Professional - Soft Sales
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Job Description
- Req#: 198290
Employer Industry: Remote Customer Service
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your own home
- Supportive and collaborative work environment
- Chance to enhance customer satisfaction and foster repeat business
- Utilize soft sales techniques to help customers while maintaining a non-pressuring approach
What to Expect (Job Responsibilities):
- Provide excellent customer service by answering calls and responding to inquiries via phone, email, SMS, or chat
- Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues
- Utilize soft sales techniques to recommend products or services in a helpful manner
- Maintain accurate records of customer interactions and follow-up actions in the CRM system
- Collaborate with team members to improve processes and contribute to a positive work environment
What is Required (Qualifications):
- High school diploma, GED, or equivalent is required
- Minimum of 1 year of experience in a customer service call center position
- Minimum of 1 year of sales experience, preferably in soft sales or upselling
- Must have excellent communication and interpersonal skills
- Basic computer skills, including experience with Microsoft Office and CRM systems
How to Stand Out (Preferred Qualifications):
- Some business classes or vocational/technical training is preferred
- Bilingual (English/Spanish) communication skills are a plus
- Ability to work flexible hours
- Proficiency in handling multiple tasks in a fast-paced environment
- Experience in decision-making with varying amounts of guidance
#CustomerService #RemoteWork #SoftSales #CareerGrowth #BilingualSkills
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