• Job Description

  Req#: 12168

  Description

  THIS POSITION IS IN-OFFICE ONLY. THIS POSITION IS SEASONAL. THIS APPLICATION IS FOR A PART-TIME POSITION.

  
  Position Title: Customer Care Representative Seasonal (Part Time)
  Status: Part Time hourly
  Location: Lynnwood, WA
  Dept Number: 603
  Dept Name: Customer Care
  Wage Range: $17.25-$18 per hour

  The seasonal Customer Care Representative position will be employed from early to mid November 2025 until early January 2026. Opportunities for permanent employment after the peak season may be available, based on current positions open, and the applicant's personal performance during the peak season.

  
  Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

  JOB DUTIES & RESPONSIBILITIES

  • Answers/returns phone calls and emails to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned

  PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate

  BENEFITS

  • Competitive wages. Pay will vary based on variables such as experience and skills.
  • Product Discount

  Qualifications

  THIS POSITION IS IN-OFFICE ONLY. THIS POSITION IS SEASONAL. THIS APPLICATION IS FOR A PART-TIME POSITION.

  
  Position Title: Customer Care Representative Seasonal (Part Time)
  Status: Part Time hourly
  Location: Lynnwood, WA
  Dept Number: 603
  Dept Name: Customer Care
  Wage Range: $17.25-$18 per hour

  The seasonal Customer Care Representative position will be employed from early to mid November 2025 until early January 2026. Opportunities for permanent employment after the peak season may be available, based on current positions open, and the applicant's personal performance during the peak season.

  
  Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

  JOB DUTIES & RESPONSIBILITIES

  • Answers/returns phone calls and emails to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned

  PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate

  BENEFITS

  • Competitive wages. Pay will vary based on variables such as experience and skills.
  • Product Discount

• About the company

  Zumiez Inc. is an American multinational specialty clothing store founded by Tom Campion and Gary Haakenson in 1978, and publicly traded since 2005.

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