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Customer Care Specialist - Contract (open to remote work)
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Job Description
- Req#: 1489
Employer Industry: Sports Media
Why consider this job opportunity:
- Salary up to $27 per hour
- Opportunity for career advancement within the vibrant sports media environment
- Flexible remote work position for candidates located in Massachusetts
- Collaborative and passionate team culture focused on customer satisfaction
- Chance to work with a leading sports network and contribute to the customer experience of avid sports fans
What to Expect (Job Responsibilities):
- Support the Customer Care Supervisor in managing customer care operations and call center processes
- Handle complex customer or partner issues that require escalation beyond Level 1 agents
- Update knowledge base articles and internal troubleshooting documentation
- Analyze customer feedback and technical complaints to identify trends and suggest improvements
- Collaborate with various internal departments to enhance problem-solving and escalation procedures
What is Required (Qualifications):
- 3+ years of experience in a customer service role
- High school diploma or GED
- Proficiency with CRM/support ticket systems, preferably Zendesk
- Advanced skills in MS Office, particularly Excel
- Strong written, interpersonal, and communication skills
How to Stand Out (Preferred Qualifications):
- Experience working for a sports team, network, or subscription business
- Familiarity with mobile and OTT (Over-The-Top) streaming applications
- Experience reporting on customer care operations
- Ability to diagnose streaming playback issues and authentication failures
#SportsMedia #CustomerService #CareerOpportunity #RemoteWork #TeamCollaboration
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