Remote Jobs
Customer Care Specialist - Hybrid
What's your preference?
Job Description
- Req#: 7555401
Employer Industry: Consumer Technology
Why consider this job opportunity:
- Hourly pay rate of $20 - $22/hr. (non-negotiable)
- Potential for annual bonuses and short- and long-term incentives
- Comprehensive benefits package including health insurance, life and disability insurance, and a generous 401K employer matching program
- Hybrid work model with flexibility to work remotely on Tuesdays and Fridays
- Opportunity to make a meaningful impact in the lives of families and caregivers
- Supportive and collaborative team environment
What to Expect (Job Responsibilities):
- Provide professional and empathetic customer service by answering inbound calls
- Assess member needs using active listening and problem-solving skills
- Assist members through requests submitted via email, web, and chat
- Verify member eligibility for services and record requests in the CRM system
- Maintain adherence to metric standards to ensure high-quality member satisfaction
What is Required (Qualifications):
- Bachelor's Degree preferred or relevant work experience in lieu of a degree
- 1-3+ years of client service experience, preferably in a human services field
- High emotional intelligence and strong communication skills, both written and verbal
- Reliable and consistently punctual with strong organizational and time management skills
- Ability to meet or exceed daily and weekly KPI benchmarks
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment with strong change agility
- Openness to feedback and ongoing learning
- Ability to work independently with good judgment and discretion
#ConsumerTech #CustomerService #HybridWork #CareerOpportunity #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.