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Customer Care Specialist
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Job Description
- Req#: 22924
Employer Industry: Banking Services
Why consider this job opportunity:
- Hourly pay range of $17.25 - $23.56
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) program with employer match and Employee Stock Purchase Plan
- Paid time off programs, including holiday pay and paid volunteer time
- Fully remote position with a flexible work environment
- Opportunities for continuous learning and professional development
What to Expect (Job Responsibilities):
- Provide exceptional customer service over the phone, utilizing effective listening skills and empathy
- Manage customer requests by liaising with operational back-office teams to ensure timely resolution
- Maintain compliance with federal banking regulations and internal policies
- Engage in proactive sales conversations to support customers' financial health and achieve assigned goals
- Stay updated on Fulton Bank policies, procedures, and product knowledge
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of customer service experience
- Proficiency in using computers and MS Windows for work-related tasks
- Strong understanding of federal banking regulations and internal controls
- Ability to maintain compliance with applicable regulations and policies
How to Stand Out (Preferred Qualifications):
- Previous experience in a banking or financial services environment
- Familiarity with consultative sales techniques
- Experience in managing customer inquiries and issues effectively
- Strong problem-solving skills and sound judgment
- Proven ability to work independently in a remote setting
#BankingServices #CustomerCare #RemoteWork #CareerGrowth #EmployeeBenefits
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