• Job Description

  Req#: 481248BR
  Job Description
  
  ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
  
  This is a remote role, but the following locations are excluded:
  Edgewater, CO and Denver, CO California District of Columbia Flagstaff, AZ Illinois Iowa Montana Seattle, WA Rhode Island OCONUS
  
  ***This role is listed by the employer as being part time.***
  
  Remote Team Members (RTMs) will process routine and complex inquiries to provide high-quality service to internal and external customers. Customer Care Specialists will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote, and equipment is provided. Employment is contingent upon successful completion of a background check.
  
  Handles inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage
  
  Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
  
  Interacts with internal/external business partners, including insureds and claimants
  
  Meets established departmental quality, service, phone metric, and productivity objectives
  
  Prepares documents, communications, and other materials using established formats and standard software
  
  Resolves standard and complex inquiries and problems, escalating as needed
  
  Follows procedures to ensure adherence to the company's risk and compliance policies
  
  Provides feedback and recommendations to the team to improve the quality of customer care
  
  Performing other duties as assigned
  
  #LI-Remote
  
  Additional Qualifications/Responsibilities
  
  Must Haves:
  
  Proficiency with Windows-based software applications and MS Office Suite products, including Excel, PowerPoint, and Word.
  
  6 or more months of contact center or customer service experience, or an equivalent combination of education and experience
  
  Detail-oriented with the ability to mentally and tactually handle or resolve issues
  
  High-volume data entry skills
  
  The ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed is a plus
  
  Training:
  
  6 weeks
  
  Monday - Friday, 9:00 am - 5:00 pm EST
  
  Training is 100% mandatory, and no time off will be approved.
  
  Post-Training:
  
  Monday - Friday 11am - 7:30pm EST
  
  Monday - Friday 10am - 6:30 pm EST
  
  Monday - Friday 4:00 pm - 8:00 pm EST
  
  Pay:
  
  $18/hour
  
  What's in it for you?
  
  Equipment Provided
  
  100% remote!
  
  Employee Assistance Program
  
  PerkSpot
  
  Paid Time Off
  
  Long-Term Disability

• About the company

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