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Customer Care Specialist - Remote
6 days agoWhat's your preference?
Job Description
- Req#: R5601
Employer Industry: Food Service Equipment Management
Why Consider this Job Opportunity:
- Starting compensation at $20 per hour with a weekend shift differential
- Comprehensive benefits including professional development and competitive health care coverage
- Opportunity for career advancement and growth within the organization
- Award-winning workplace recognized as a "Best Place to Work"
- Supportive and flexible work environment promoting work-life balance
- Inclusive employer committed to diversity and equity
What to Expect (Job Responsibilities):
- Provide telephone support to external customers related to specialized restaurant equipment
- Track customer communication and update information in the employer's CRM software
- Assess customer needs and provide appropriate support and communication
- Offer troubleshooting assistance over the phone using provided documentation
- Prepare daily, weekly, and monthly call reports
What is Required (Qualifications):
- Minimum 1+ years of related experience in hands-on equipment repair and customer service
- High school diploma or equivalent
- Ability to communicate effectively in both English and Spanish preferred
How to Stand Out (Preferred Qualifications):
- Experience with customer service in a call center environment
- Familiarity with CRM software and troubleshooting documentation
- Strong problem-solving skills and ability to work in a fast-paced environment
#FoodService #CustomerCare #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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