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Customer Care Specialist


Pay$20.00 - $22.50 / hour
LocationRemote
Employment typeFull-Time

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  • Job Description

      Req#: R0171924
      Employer Industry: Real Estate Management

      Why consider this job opportunity:
      - Salary up to $22.50 per hour
      - Opportunity to participate in quarterly or annual bonus programs based on performance
      - Comprehensive benefits package including medical, dental, and vision insurance
      - Generous paid time off, including 15 vacation days, 4 personal days, and 10 sick days
      - Onsite housing discounts available for team members at Greystar-managed communities
      - Unique 6-week paid sabbatical after 10 years of service

      What to Expect (Job Responsibilities):
      - Receive and respond to inbound calls, emails, and voicemails from residents and communities
      - Collect payments from former residents with outstanding balances and address disputes
      - Verify accuracy of move-out charges and make necessary corrections per lease agreements
      - Maintain confidentiality and accuracy of resident demographic information
      - Complete departmental projects and tasks while adhering to policies and performance standards

      What is Required (Qualifications):
      - High School diploma or equivalent required
      - Demonstrated ability to communicate effectively with team members and clients
      - Proficiency in word processing, spreadsheet, and property management software
      - Strong mathematical skills for financial record-keeping and reporting
      - Excellent customer service orientation with strong research and analytic skills

      How to Stand Out (Preferred Qualifications):
      - Experience with property management software such as Yardi or One Site
      - Background in customer service or financial management roles
      - Ability to work independently in a fast-paced environment
      - Proven organizational and time management skills
      - Familiarity with compliance regulations in property management

      #RealEstate #PropertyManagement #CustomerService #CareerOpportunity #CompetitivePay
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