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Customer Experience Operations & Analytics Specialist
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Job Description
- Req#: JOBREQ-28061
Employer Industry: Telecommunications and Connectivity Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in impactful work that shapes the future of connectivity
- Chance to develop and enhance your skills in customer experience and analytics
- Work with forward-thinking teams committed to innovation and excellence
What to Expect (Job Responsibilities):
- Develop, update, and maintain dashboards for various customer experience metrics
- Prepare performance reports for CX leadership and the Executive Team
- Serve as primary coordinator for RFPs, RFIs, and proposals, ensuring compliance and accuracy
- Assist in project coordination and support onboarding and training within the CX organization
- Contribute to cross-functional process improvements to enhance customer experience
What is Required (Qualifications):
- Bachelor's degree in business, communications, analytics, or a related discipline
- Proficiency in Microsoft Excel and PowerPoint or equivalents
- Tableau certification or willingness to complete certification within 6-12 months
- Experience with Salesforce, Gainsight, ZoomInfo, or similar platforms
- Strong project management, organization, and communication skills
How to Stand Out (Preferred Qualifications):
- Prior exposure to customer experience, analytics, proposal work, or operational support roles
- Strong attention to detail with a commitment to accuracy and quality
- Ability to work cross-functionally and interact professionally with senior leaders
#Telecommunications #CustomerExperience #Analytics #CareerOpportunity #ProjectManagement
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