MarketLab
Customer Experience Specialist - East Coast
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Job Description
- Req#: CUSTO003204
Employer Industry: Healthcare Solutions
Why consider this job opportunity:
- Opportunity to work for a market-leading healthcare solutions organization
- Paid parental leave and generous PTO policy starting on day one
- Benefits effective from the first day of employment, including health and wellness programs
- Flexibility to work from home, promoting work-life balance
- Collaborative and innovative work environment that values contributions from all team members
- 401k match and scholarship reimbursement available
What to Expect (Job Responsibilities):
- Consistently exceed customer expectations in all interactions
- Respond to inquiries regarding orders, products, and pricing, focusing on First Call Resolution
- Resolve customer complaints and issues with urgency
- Multi-task across various platforms and prioritize phone calls effectively
- Maintain thorough communication with internal partners and customers
What is Required (Qualifications):
- One or more years of related experience and/or training in an office environment
- Self-directed with the ability to complete daily work and multi-task
- Effective and professional communication skills with external customers and co-workers
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail in tasks and communications
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the healthcare industry
- Familiarity with resolving customer inquiries efficiently and effectively
- Ability to work collaboratively within a team environment
#HealthcareSolutions #CustomerService #CareerOpportunity #WorkFromHome #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We are your number one source for unique and hard-to-find products for healthcare professionals. Check out our entire product selection at www.MarketLab.com
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