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Customer Experience Specialist (Part-time Remote)
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Job Description
- Req#: 1265420
Employer Industry: Human Resources Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible part-time schedule between 7 AM-7 PM, with a minimum of 25 hours per week
- Chance to build strong customer relationships and enhance customer satisfaction
- Recognition as a five-time Top Workplace, promoting a culture of innovation and collaboration
What to Expect (Job Responsibilities):
- Manage a high volume of inbound calls, chats, and emails with efficiency and accuracy
- Follow Call Center procedures while meeting or exceeding productivity and quality metrics
- Identify caller needs, provide solutions, and follow up as needed
- Support the verifications line of business with various tasks as assigned by management
- Escalate priority issues to management while maintaining a professional demeanor
What is Required (Qualifications):
- High School Diploma or Equivalent
- 1-2 years of experience in a Call Center role
- Flexibility to work a part-time schedule between 7 AM-7 PM, up to 29 hours per week
- Proven track record of handling a high volume of calls daily
- Proficiency in MS Word, MS Excel, and Outlook; Zendesk experience is a plus
How to Stand Out (Preferred Qualifications):
- Customer service chat experience
- Ability to think creatively and solve problems effectively
- Strong communication skills, both online and offline
- Experience managing sensitive and confidential information
- Highly organized with a keen attention to detail
#HumanResources #CustomerService #CareerOpportunity #FlexibleSchedule #TopWorkplace
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