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Customer Experience Specialist (Part-time Remote)
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Job Description
- Req#: 1276147
Employer Industry: Human Resources Services
Why consider this job opportunity:
- Eligible for participation in the Company's incentive bonus plan, including a commitment-based bonus
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment with a focus on employee empowerment
- Flexible part-time schedule with a minimum of 25 hours per week
- Recognition as a five-time Tennessean Top Workplace and a USA Today Top Workplace
- Chance to make a positive impact on customer experience and satisfaction
What to Expect (Job Responsibilities):
- Manage a high volume of inbound calls, chats, and emails with efficiency and accuracy
- Follow call center procedures while meeting or exceeding productivity and quality metrics
- Identify caller's needs, clarify information, and direct the caller to provide solutions or resolutions
- Support the verifications line of business with various tasks as assigned by management
- Identify and escalate priority issues to management while maintaining a professional demeanor
What is Required (Qualifications):
- High School Diploma or Equivalent
- 1-2 years' experience in a call center role
- Flexibility to work a part-time schedule between 7 am-7 pm, consisting of a minimum of 25 hours per week
- Proven track record of handling high volume calls daily
- Customer service chat experience is a plus
How to Stand Out (Preferred Qualifications):
- Ability to think creatively and solve problems effectively
- Experience with Zoom and Zendesk
- Strong organizational skills and attention to detail
- Exceptional communication skills, both online and offline
- A proactive approach to building customer relationships and improving customer experiences
#HumanResources #CustomerService #CareerOpportunity #FlexibleSchedule #TopWorkplace
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