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Job Description
- Req#: 277e54dc-9482-4d25-a235-341020119152
Employer Industry: Human Resources Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on customer success and employee relations
- Engage with innovative companies and contribute to their HR processes
What to Expect (Job Responsibilities):
- Own end-to-end onboarding for a set of midmarket and enterprise customers
- Act as strategic project manager for customers during their onboarding, outlining clear milestones and tracking progress
- Lead onboarding and training calls, ensuring alignment on goals, timelines, and key milestones
- Configure customer accounts, including platform setup, customizations, and integrations
- Proactively monitor onboarding health and progress, escalating risks when needed
What is Required (Qualifications):
- 2-4 years of experience in customer onboarding, implementation, project management, or customer success at a SaaS company
- Strong project management and organization skills to effectively drive multiple projects forward
- Excellent communication and relationship-building skills with both customers and internal teams
- Technical aptitude and curiosity; comfortable learning product configurations and integrations
- A proactive, detail-oriented, and resourceful approach to problem-solving
How to Stand Out (Preferred Qualifications):
- Experience with HRIS or SSO setup (Okta, Entra, ADP), CSV data imports, or project management software
- Familiarity with customer platforms like Planhat or similar tools
#HumanResources #CustomerSuccess #RemoteWork #ProjectManagement #SaaS
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