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Customer Marketing Specialist
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Job Description
- Req#: 16a8d935-7602-44a3-91ba-3d21495ee825
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $90,000 annually
- Performance incentive with an annual bonus of up to 6% of the base salary based on achievements
- Comprehensive benefits including 100% coverage of health insurance premiums, disability insurance, and generous paid time off
- Fully remote position with company-provided technology equipment and a technology stipend for home office setup
- Opportunity to work in a collaborative environment focused on client success and relationship building
- Chance to influence company growth by turning satisfied clients into active advocates
What to Expect (Job Responsibilities):
- Plan and manage client education initiatives such as newsletters, webinars, and guides
- Build campaigns to identify and nurture expansion opportunities in collaboration with Customer Success and Sales teams
- Lead programs that gather testimonials, referrals, and case studies to showcase client success
- Manage targeted lifecycle communications for renewals, upsells, and re-engagement
- Support client events and community-building efforts to strengthen long-term relationships
What is Required (Qualifications):
- 4-6 years of experience in customer, lifecycle, or retention marketing, preferably in a B2B or professional-services setting
- Proven track record in building post-sale programs that enhance retention and drive client expansion
- Strong writing and communication skills to effectively convey client outcomes
- Hands-on experience with HubSpot or similar tools for marketing automation and campaign reporting
- Analytical mindset with experience in tracking engagement and Net Revenue Retention (NRR) metrics
How to Stand Out (Preferred Qualifications):
- Experience collaborating with Customer Success and Sales teams to connect marketing efforts to revenue
- Organized and proactive with a strong motivation for client success
#FinancialServices #Marketing #RemoteWork #CareerOpportunity #ClientSuccess
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