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Customer Onboarding Specialist
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Job Description
- Req#: 4618674006
Employer Industry: Event Technology Solutions
Why consider this job opportunity:
- Full Health Care benefits including Dental, Vision, HSA, FSA, LTD, and AD&D
- Unlimited PTO for work-life balance
- 401k plan with matching contributions
- Commuter Benefits of $100/month
- Hybrid work environment with 3 days in the office per week (based on tenure and performance)
- Join a passionate and enthusiastic team recognized as one of DC's best places to work
What to Expect (Job Responsibilities):
- Manage the entire onboarding process for new customers, ensuring a smooth transition from sales handover to customer training
- Provide support to new customers via online chat, addressing questions in a positive and solution-oriented manner
- Deliver tailored training sessions that meet the unique needs and goals of each customer
- Create scalable educational content, such as help articles, email campaigns, and webinars
- Foster relationships with clients to encourage account growth and retention
What is Required (Qualifications):
- Minimum of 2+ years of experience in client success, customer service, implementation, or account management
- Strong customer focus with a desire to see clients succeed
- Ability to quickly learn and adapt to new technology
- Excellent verbal and written communication skills with superior grammar
- Exceptional emotional intelligence and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent experience
- Experience in events, sales, enablement, or teaching
- Background in working with or owning a small or medium-sized business
- Familiarity with tools such as HubSpot, Intercom, Asana, Google Suite, Fullstory, Mixpanel, or ProductBoard
#EventTechnology #CustomerSuccess #CareerGrowth #HybridWork #UnlimitedPTO
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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