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Customer Resolution Specialist
This job is now closed
Job Description
- Req#: 3815292
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including PTO and paid holidays for full-time employees
- 401(k) retirement plan with company match
- Insurance programs including medical, dental, vision, and life insurance
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
What to Expect (Job Responsibilities):
- Receive incoming calls from customers/responsible parties requesting to cancel their policy
- Reach out to customers/responsible parties who have requested to cancel their policy
- Listen to customer concerns and offer solutions to meet their needs
- Maintain accurate records of customer interactions and retention outcomes in Salesforce
- Collaborate with peers in other departments to address issues from calls and ensure quality levels are maintained
What is Required (Qualifications):
- Ability to obtain health and life insurance license
- Strong communication and active listening skills
- Ability to remain calm and professional in challenging situations
- Problem-solving skills
- Possess a state-issued insurance license
How to Stand Out (Preferred Qualifications):
- Associate or bachelor's degree preferred; or equivalent work experience
- CRM proficiency (e.g., Salesforce, HubSpot)
- Strategic thinking and problem-solving abilities
#HealthcareServices #CustomerService #CareerOpportunity #ComprehensiveBenefits #Teamwork
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