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Customer Service Advocate I - Cambodian Bilingual
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Job Description
- Req#: 1627281
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.46 per hour
- Comprehensive benefits package including health insurance, 401K, and stock purchase plans
- Tuition reimbursement and paid time off plus holidays
- Flexible work schedules with options for remote, hybrid, field, or office work
- Opportunity to make a difference for 28 million members
What to Expect (Job Responsibilities):
- Serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers
- Respond to routine member and/or provider inquiries accurately and in a timely manner
- Mitigate complaints to resolve issues during initial contact
- Document all member or provider communications for quality and performance tracking
- Maintain performance and quality standards based on established contact center metrics
What is Required (Qualifications):
- High School diploma or GED
- Must be bilingual in Cambodian and English
- Availability to work between the hours of 11 AM - 9 PM EST
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
- Experience interacting and multitasking using multiple systems and programs preferred
How to Stand Out (Preferred Qualifications):
- Entry-level position typically requiring little or no previous experience
- Experience in a high-paced contact center environment is a plus
#HealthcareServices #CustomerCare #Bilingual #CareerOpportunity #FlexibleWork
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