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Customer Service Analyst (REMOTE - US)
4 days agoWhat's your preference?
Job Description
- Req#: R19845
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $55,000 based on experience
- Opportunities for ongoing development and learning
- Collaborative culture focused on meeting customer needs
- Potential for career growth within the organization
- Supportive work environment with a small company feel
- Incentive and bonus opportunities included in the total compensation package
What to Expect (Job Responsibilities):
- Analyze incoming requests via phone and electronic communications to ensure customer satisfaction
- Communicate complex information and solutions to customers clearly and helpfully
- De-escalate situations involving dissatisfied customers using patience and support
- Accurately update and maintain customer account details in multiple databases
- Process financial and non-financial transactions in accordance with established procedures
What is Required (Qualifications):
- At least a high school diploma or equivalent
- Minimum of 2 years of related customer service experience
- Exceptional verbal communication skills
- Strong attention to detail and ability to multi-task efficiently
- Ability to work the specified schedule of 10:00 AM - 7:00 PM EST, Monday - Thursday, and 8:00 AM - 5:00 PM EST on Fridays
How to Stand Out (Preferred Qualifications):
- Prior call center experience is a plus, but not required
- Strong computer skills
#FinancialServices #CustomerService #CareerOpportunity #CompetitivePay #ProfessionalDevelopment
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