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Customer Service & Administrative Support Manager (Remote)
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Job Description
- Req#: 78A71C09E8
Employer Industry: Online Marketing Agency specializing in the Automotive Industry
Why consider this job opportunity:
- Competitive pay plan with ample opportunity for growth
- Freedom to work from home without micromanagement
- Comprehensive benefits and employee perks package
- Paid vacation/PTO and paid holidays
- Unmatched career growth and advancement opportunities
- Work with modern, cutting-edge tools and technology including AI
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails
- Address and resolve client issues, concerns, and inquiries with outstanding customer service
- Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing
- Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors
- Assist with various administrative tasks, collaborations, and internal projects
What is Required (Qualifications):
- 4+ years of customer service experience required (B2B preferred)
- 2+ years of full-time remote experience required (hybrid/covid not applicable)
- Bachelor's Degree or equivalent professional experience required
- Exceptional verbal, written, and interpersonal communication skills
- Technically adept with proficiency in CRM's, Microsoft Office, etc.
How to Stand Out (Preferred Qualifications):
- Calm, empathetic temperament and communication style
- Extremely organized and reliable with phenomenal attention to detail
- Proven ability to understand customer needs, solve problems, and own issues end-to-end
- Working at-home computer with reliable high-speed internet (50 Mbps+)
#OnlineMarketing #CustomerService #RemoteWork #CareerGrowth #AutomotiveIndustry
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