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Customer Service Associate II
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Job Description
- Req#: R26512
Employer Industry: Insurance Services
Why consider this job opportunity:
- Salary of $19/hr
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a meaningful impact in customer satisfaction
- Work in a dynamic and innovative company that values employee contributions
What to Expect (Job Responsibilities):
- Answer high volume inbound calls and provide effective customer service regarding property insurance
- Assist borrowers and Insurance Agents/Carriers with inquiries about premium disbursements
- Update records and note systems as required
- Cross-train to assist with borrower follow-ups and help desk inquiries
- Deliver timely and accurate customer service to ensure high levels of satisfaction
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED (preferred)
- 0-2 years of experience in a customer service role (preferred)
- Must meet availability standards, schedule adherence, and attendance guidelines
- Strong communication skills to handle customer inquiries effectively
- Ability to manage complaints and de-escalate calls
How to Stand Out (Preferred Qualifications):
- Experience in the insurance industry or a related field
- Familiarity with property insurance products
- Proficiency in using customer service software and systems
- Bilingual skills to assist a diverse customer base
#InsuranceServices #CustomerCare #CareerOpportunity #CompetitivePay #CustomerSatisfaction
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