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Customer Service Associate - West Virginia
This job is now closed
Job Description
- Req#: 300005025231106
Employer Industry: Customer Experience Solutions
Why consider this job opportunity:
- Paid training and continuous development to enhance your skills
- Promotion opportunities with a commitment to promoting from within
- Medical, Dental, and Vision benefits available after 60 days of successful employment
- 401K and Stock plan participation for long-term financial security
- Paid time off to enjoy with friends and family
- Employee perks and discounts with national programs and community engagement initiatives
What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing inquiries related to service issues, billing, and product enhancements
- Utilize troubleshooting skills to resolve customer issues with the goal of achieving one call resolution
- Maintain ownership of customer interactions to ensure satisfaction and quality service
- Engage actively with customers, exhibiting empathy and understanding their needs
- Collaborate with team members to foster a supportive and productive work environment
What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or GED
- Previous experience in customer interaction and problem-solving
- Excellent communication skills, both verbal and written
- Ability to learn new concepts quickly and apply them effectively in real-time
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with using technology, including Windows operating systems and communication tools
#CustomerExperience #CareerAdvancement #EmployeeBenefits #CustomerService #RemoteWork
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