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Customer Service Associate - West Virginia
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Job Description
- Req#: 300007301672743
Employer Industry: Customer Experience Solutions
Why consider this job opportunity:
- Paid training and continuous development to enhance your skills
- Opportunities for career advancement with a focus on promoting from within
- Comprehensive Medical, Dental, and Vision benefits after 60 days of successful employment
- Participation in 401K and Stock plan for future financial security
- Paid time off to spend quality moments with friends and family
- Employee perks and discounts with national programs and community engagement initiatives
What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing service issues, billing inquiries, and product enhancement opportunities
- Own customer interactions with a goal of achieving one-call resolution
- Utilize troubleshooting skills to effectively resolve customer problems
- Engage actively with customers, demonstrating empathy and providing timely solutions
- Collaborate with a team of recruiters and specialists to determine the best fit within the organization
What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or GED is required
- Previous experience in customer interaction and problem-solving through troubleshooting
- Excellent communication skills, both verbal and written
- Ability to learn new concepts quickly and apply them effectively in real-time
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with digital and social customer interaction channels
- Proficiency in using technology and digital solutions for customer service
- Experience in developing emotional connections with customers
#CustomerExperience #CareerGrowth #CustomerService #EmployeeBenefits #RemoteWork
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