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Customer Service Call Center - Pittsburgh On Site - Competitive Wages!
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Job Description
- Req#: 3890
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Attractive incentives and a $2.00 on-site premium for in-office work
- Monday through Friday schedule providing work-life balance
- Intimate office environment promoting a supportive team culture
- Opportunities for professional growth within the organization
- Comprehensive benefits package included
- Chance to make a positive impact on patient satisfaction and care
What to Expect (Job Responsibilities):
- Obtain and process authorizations for patient reorders
- Resolve patient issues and ensure accurate processing via phone and document management
- Ensure patients have all required medical documentation for billing of services
- Handle inbound and outbound calls from patients' physicians and referral sources to address concerns and verify insurance coverage
- Maintain a strong understanding of medical documentation and company procedures while ensuring confidentiality
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- Customer service experience preferred
- Proficient computer literacy, including strong keyboarding skills
- Strong attention to detail, multi-tasking, communication, and organizational skills
- Exceptional phone and email etiquette; availability for evening and weekend shifts may be required
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a healthcare setting
- Familiarity with medical documentation and insurance processes
- Proven ability to work in a fast-paced, patient-centric environment
#HealthcareServices #PatientAdvocacy #CustomerService #CareerGrowth #HealthcareCareers
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