Remote Jobs
Customer Service Guide - Remote : $500 bonus!
4 days agoWhat's your preference?
Job Description
- Req#: 3743990010332561
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $23.00 per hour, paid bi-weekly
- $500.00 bonus upon successful completion of the full training program
- Fully remote position, allowing flexibility in work location
- Comprehensive benefits package including Medical, Dental, and Vision plans
- Opportunities for career advancement in various roles within the company
- Supportive work environment that values accountability, continuous learning, and empathy
What to Expect (Job Responsibilities):
- Serve as the first point of contact for members and providers, handling 30-40 calls per day and managing various communication channels
- Navigate multiple systems to provide accurate and timely resolutions to inquiries
- Educate customers on their health plans and encourage the use of digital tools
- Document calls thoroughly, ensuring privacy and compliance with HIPAA standards
- Collaborate with teams to solve questions regarding benefits, claims, eligibility, and provider information
What is Required (Qualifications):
- At least 2 years of experience in a healthcare contact center
- 3+ years of overall customer service experience
- Associate or Bachelor's degree or recent work toward a degree is preferred
- Prior experience across multiple customer service channels (calls, chat, text, email)
- Strong communication, listening, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume customer service environment
- Familiarity with healthcare claims and coverage processes
- Ability to learn quickly and adapt to new technologies
- Demonstrated empathy and professionalism in customer interactions
#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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