Employer Industry: Logistics

Why consider this job opportunity:
- Competitive compensation with equity in a fast-scaling, VC-backed logistics startup
- Opportunity for career advancement and growth within the organization
- Remote-friendly role, allowing for flexible work arrangements
- Chance to play a key role in improving freight logistics operations across the country
- Collaborate with experienced operators and founders in a dynamic environment

What to Expect (Job Responsibilities):
- Oversee a remote customer support team, managing daily workflows and performance
- Monitor support tickets in Zendesk, ensuring timely and high-quality responses
- Create and refine internal processes for faster resolution times and improved customer experience
- Act as the escalation point for high-priority or sensitive customer issues
- Provide weekly reporting on key metrics such as response time, ticket volume, and CSAT scores

What is Required (Qualifications):
- 3+ years in customer support or customer service roles, with at least 1 year of experience managing a team
- Prior experience working in a logistics, shipping, last-mile, or freight environment
- Experience managing ticketing platforms like Zendesk or Freshdesk
- Highly organized and process-oriented, with the ability to identify and fix inefficiencies
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Comfortable working cross-functionally and managing remote teams across time zones
- Based in or willing to commute to Los Angeles several times a week

#Logistics #CustomerService #CareerOpportunity #RemoteWork #TeamManagement

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