Industry: Customer Service in the Call Center and Support Services space

Why consider this job opportunity:
- Competitive pay and bonus structure
- Comprehensive job benefits including health insurance (dental and vision included) and excellent retirement plan
- Opportunities for career advancement and upward mobility into other positions and management
- Flexible hours and the ability to work entirely remote/work from home
- Student loan assistance programs available

What to Expect (Job Responsibilities):
- Provide excellent customer care and focus, assessing customers' needs and providing the correct answer, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and voicemails
- Learn and follow all customer service procedures and policies
- Strive to meet and exceed personal and team target goals
- Record, organize, and file customer interactions and account changes
- Upsell products if necessary
- Schedule call backs and appointments to resolve customer needs

What is Required (Qualifications):
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication skills over the phone and other communication platforms
- Basic computer skills and experience
- Ability to multitask and manage time effectively
- Ability to actively listen, relay information, and answer questions and concerns
- Customer-focused mindset for a positive customer experience and resolution

How to Stand Out (Preferred Qualifications):
- Additional years of experience in customer support, client services, sales, or a related field
- Strong problem-solving skills
- Knowledge of specific industry products and services
- Fluency in multiple languages
- Experience with CRM software

#CustomerService #CallCenter #RemoteWork #CareerOpportunity #ExcellentBenefits

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