Remote Jobs
Customer Service Rep I- PFS Remote
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Job Description
- Req#: 00534610
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $27.60 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and billing resolution
- Commitment to diversity, equity, and inclusion in the workplace
What to Expect (Job Responsibilities):
- Assist patients in resolving billing issues, handling complaints, and setting up payment plans
- Document customer complaints and interactions in the appropriate systems
- Track trends in customer service encounters and recommend resolutions to the supervisor
- Provide training and support to new Customer Service Representative I colleagues
- Communicate and follow up with stakeholders on customer service activities
What is Required (Qualifications):
- High school diploma or Associate's degree in Accounting, Business Administration, or related field
- Up to 3 years of experience in revenue cycle functions within a healthcare setting
- Previous service or call center experience with strong customer service skills
- Excellent verbal and written communication skills
- Basic understanding of Microsoft Office applications including Outlook, Word, PowerPoint, and Excel
How to Stand Out (Preferred Qualifications):
- Experience in a complex, multi-site environment
- Completion of regulatory/mandatory certifications and skills validation competencies
- Strong interpersonal skills in interacting with diverse customers
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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