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Job Description
- Req#: R-01338407
Employer Industry: Scientific Research and Development
Why consider this job opportunity:
- Opportunity for career advancement and growth within a global organization committed to scientific innovation
- Supportive and collaborative work environment
- Chance to make a positive impact on global health and safety initiatives
- Comprehensive training provided for ERP systems
- Strong emphasis on professional development and individual career goals
What to Expect (Job Responsibilities):
- Provide excellent customer support throughout the service lifecycle, from initial contact to order fulfillment
- Handle customer inquiries, process orders, manage quotations, and maintain customer data
- Utilize ERP and CRM systems to process orders, track shipments, and resolve issues
- Contribute to continuous process improvement initiatives while upholding core values
- Communicate proactively with customers to ensure satisfaction and follow-up on inquiries
What is Required (Qualifications):
- Minimum 1 year of customer service experience, particularly in a multinational environment
- Strong written and verbal communication skills in English; additional European language proficiency highly valued
- Proficient in Microsoft Office applications
- Excellent attention to detail and accuracy in data entry and documentation
- Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
How to Stand Out (Preferred Qualifications):
- Experience with ERP systems (Oracle/SAP)
- Experience using CRM systems and customer service software
- Collaborative with a positive attitude and exceptional teamwork skills
- Ability to adapt to new processes and technologies
- Flexibility to participate in cross-training and support activities as needed
#ScientificResearch #CustomerService #CareerOpportunity #ProfessionalDevelopment #Teamwork
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