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Job Description
- Req#: 3718751
Employer Industry: Publishing
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Health, dental, and vision insurance
- Paid parental leave and 401(k) with company match
- Flexible work-from-home arrangement with local support
- Ongoing training and career development
- Collaborative team environment
What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls to support subscribers
- Open and maintain customer accounts accurately
- Clarify customer needs and resolve issues efficiently
- Respond to concerns via phone, email, mail, and social media
- Follow up to ensure complete resolution of customer inquiries
What is Required (Qualifications):
- Strong active listening and communication skills
- High telephone proficiency and professional demeanor
- Excellent customer service and problem-solving abilities
- Strong attention to detail and accuracy
- Ability to multitask and perform effectively under pressure
How to Stand Out (Preferred Qualifications):
- Previous customer service experience
#Publishing #CustomerService #RemoteWork #CareerGrowth #TeamEnvironment
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