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Customer Service Representative 1
5 days agoWhat's your preference?
Job Description
- Req#: JR-91182
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.08 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision plans
- Tuition Assistance of $5,250/year and reimbursement for certifications
- Supportive and collaborative work environment
- Potential for annual discretionary bonuses based on performance
What to Expect (Job Responsibilities):
- Handle incoming calls to address member eligibility, prescription benefits, and claim payment inquiries
- Assist with updating billing information and establishing payment plans
- Resolve customer service issues related to patient scheduling
- Conduct research and provide resolutions for telephone inquiries from members or patients
- Maintain accurate data entry and documentation of customer interactions
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Previous data entry experience
- Ability to work between the hours of 9:00 AM to 5:30 PM
- Must reside in Virginia or North Carolina and be willing to travel on-site if needed
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume call center
- Prior scheduling experience
- Familiarity with healthcare services and patient care processes
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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