• Job Description

  Req#: 33
  Job Duties
  
  • You will take inbound calls, gathering essential information from callers while working from the comfort of your home.
  • You will act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior.
  • In this role, you will record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.
  • All equipment and setup needs will be provided to you.
  
  
  Skills Required
  
  • Excellent communication skills, both verbal and written.
  • Positive attitude, friendly, and knows how to listen.
  • Punctual and reliable.
  • Understands how to navigate a computer and has great typing skills.
  • Willing to perform and be held to a high standard. Carries the mindset of continual improvement.
  
  
  Compensation & Benefits
  
  • Pay starts at $14.00/ hour. An additional $1.50/ hour is paid for any hours fulfilled during the weekend. Additional pay will be considered for anyone applying with call center experience.
  • Health benefits are available after 30 days of employment.
  • The company pays 70% of monthly medical premiums, including medical, dental, and vision plans.
  • We offer a 3% company match retirement plan.
  • We pay 100% of a company-sponsored life insurance policy.
  • Vacation/ leave time accrual begins at 90 days of employment.
  
  
  Scheduling & Availability Requirements
  
  • Candidates being considered need to commit to working one day every weekend or both days every other weekend.
  • Able to commit to working 6-8 hours per day between the hours of 12:00 pm to 12:00 am.
  • Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week.
  • Training typically takes 2-3 weeks to complete. Shifts will typically be from 10:00 am to 4:00 pm during the week, with weekend shifts ranging in time. Weekday shifts may deviate 1-2 hours in start/ end time.
  
  
  About ASuperior
  
  • ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries all across the country.
  • ASuperior is only hiring Georgia residents.
  • In its simplest form, we take inbound calls, record, and relay messages, and handle after-hours communication needs for businesses nationwide.
  • We are and have been a family-owned business since 1976.
  • We keep our work environment clean and up-to-date with functioning equipment.
  • We appreciate our team members and prioritize our staff.
  • We are a fun, engaging, and positive work environment-focused company.
  
  
  Remote & Location Requirements
  
  • Internet download speeds of 100 Mbps and upload speeds of 10 Mbps.
  • Have the ability to connect the computer equipment directly to the router (wi-fi is not an option).
  • Have an enclosed private space where you can only be seen and heard.
  • Have a quiet work environment with no background noise.
  
  
  Application Instructions
  
  • Step 1-Complete the online application.
  • Step 2: Complete a telephone audition by calling 770-785-2524, entering code 7, and leaving us a voicemail. This is you leaving some basic information on a voicemail line so we can hear how you sound on the phone. Instructions will be given when you call. The audition line, like us, is open 24/7/365.
  
  ***ASuperior Contact Center does require candidates to complete a background check and drug screen prior to being hired for employment.

• About the company

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