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Customer Service Representative 3 (H)
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Job Description
- Req#: R100094359
Employer Industry: Academic Medical Center
Why consider this job opportunity:
- Competitive salary with a comprehensive benefits package including medical, dental, and tuition remission
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and customer satisfaction
- Work with a diverse team dedicated to excellence in healthcare services
What to Expect (Job Responsibilities):
- Assist lower-level customer service staff with day-to-day requests
- Receive, address, and respond to general inquiries, requests for service/support, and complaints
- Research inquiries to resolve issues and communicate solutions to customers
- Maintain records of customer interactions and escalate unresolved grievances to leadership
- Adhere to university policies while handling confidential information with discretion
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 2 years of relevant experience in customer service
- Ability to communicate effectively in both oral and written form
- Proficiency in computer software, including Microsoft Office
- Ability to work evening, night, and weekend shifts as necessary
How to Stand Out (Preferred Qualifications):
- Relevant education, certifications, and/or additional work experience in customer service or healthcare
#AcademicMedicalCenter #CustomerService #CareerOpportunity #HealthcareServices #CompetitivePay
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