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Customer Service Representative
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Job Description
- Req#: 555735
Employer Industry: Home Services
Why consider this job opportunity:
- Competitive salary with potential for performance-based bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Chance to make a positive impact as the first point of contact for customers
What to Expect (Job Responsibilities):
- Answer inbound phone calls and respond to email/chat leads quickly and professionally
- Qualify needs, set expectations, and schedule service/sales appointments in the calendar/CRM
- Follow clear call flows and objection-handling to maximize booking rates
- Enter detailed, accurate notes, tags, and outcomes during/after each interaction
- Monitor the lead queue and respond within the target service level agreements (SLA)
What is Required (Qualifications):
- Minimum of 3 years in customer service, call center, or appointment setting
- Excellent phone presence with the ability to convey warmth and confidence
- Strong typing and multitasking skills, able to talk, take notes, and update systems simultaneously
- Calm under pressure with a solution-oriented and positive attitude
- Reliability and punctuality for a morning shift
How to Stand Out (Preferred Qualifications):
- Experience with Fieldpulse, GoHighLevel, or similar CRM/dispatch tools
- Previous experience in home services or appointment-setting roles
#HomeServices #CustomerService #RemoteWork #CareerGrowth #AppointmentSetting
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