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Customer Service Representative - Call Center
4 days agoWhat's your preference?
Job Description
- Req#: JR100945
Employer Industry: Customer Service Solutions
Why Consider this Job Opportunity:
- Paid training to enhance your skills and knowledge
- Comprehensive medical, dental, and vision insurance
- Paid time off for work-life balance
- Employee discounts for various services
- Opportunity for career advancement within a dynamic organization
- Full-time, non-seasonal position with remote work flexibility
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers via phone
- Provide exceptional customer service by addressing inquiries and resolving complaints
- Maintain a thorough understanding of products, services, and policies to assist customers effectively
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent
- At least 6 months of call center experience required
- Strong typing skills
- Proficient with Microsoft Office products and Salesforce
How to Stand Out (Preferred Qualifications):
- Ability to troubleshoot basic technical issues
- Experience in maintaining engagement on calls with minimal distractions
- Demonstrated superb attendance record
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