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Customer Service Representative - Collections
5 days agoWhat's your preference?
Job Description
- Req#: 37393
Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Hourly salary up to $20.50, based on relevant experience and skills
- Opportunity for career development and education assistance
- Hybrid work schedule, allowing for flexibility between remote and in-person work
- Supportive and collaborative work environment focused on personal and professional growth
- Employer-sponsored health, dental, and vision insurance, along with 401(k) and life insurance benefits
What to Expect (Job Responsibilities):
- Collect on low-risk accounts to minimize the bank's delinquency rate
- Assist customers in understanding their financial obligations and provide guidance to limit losses
- Negotiate repayment options and offer applicable solutions to customers
- Handle incoming and outgoing calls regarding current and past due accounts
- Maintain proper documentation and account maintenance while ensuring quality assurance and productivity
What is Required (Qualifications):
- High School Diploma or equivalent combination of education and experience
- Minimum of 1 year of customer service experience
- General understanding of collection management software
- Excellent customer service and communication skills
- Ability to maintain confidentiality and manage multiple priorities
How to Stand Out (Preferred Qualifications):
- Previous collections experience
- Familiarity with inbound/outbound dialing environments
- Basic proficiency with Microsoft Word, Excel, and Outlook
- Ability to remain adaptable and resilient in various situations
#BankingJobs #CustomerService #CareerDevelopment #HybridWork #FinancialServices
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